allpowers in Australië

ENGLISH: I am very disappointed with ALLPOWERS' customer service. My order arrived with a defective solar panel. The power station itself works perfectly when charging from a wall outlet, but the solar panel has never worked, not even once. I checked all the connections carefully and followed the instructions, but it still does not generate any power. I contacted customer support several times. At first, I received a quick reply saying that my case would be handled. After that, however, I never heard from them again. Despite sending multiple follow-up emails, I have not received a single mea